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Inbound/Outbound Customer Service
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Inbound/Outbound Customer Service

Inbound/Outbound Customer Service (Operator Services)

Dedicated and/or Blended Inbound Call Handling. Automated Call Distribution (ACD).

Inbound/Outbound Tele-Sales (Direct Services)

Dedicated and/or Blended Outbound Predictive Dialing. Full FTC Compliance.

Other Services

Tape Review (Quality Control of Digital Recordings or Third Party Verification Tapes). Remote Monitoring with Scoring Card Reporting.

cTel is a customer relationship management (CRM) and automated voice transaction service provider. cTel enables its clients to outsource a full range of services, including processing of customer initiated contacts, automated voice response services and direct marketing and fulfillment services. We partner with our clients in acquiring new customers and retaining their existing customer base. The clients focus on their core business and leave customer relationship management to cTel. We offer a standard package of services or can customize to suit individual client needs. Through two operating subsidiaries, the Company is structured to execute call center services contracts with various businesses including those requiring minority or disadvantaged businesses vendors.

cTel aims to become a leading full-service provider of integrated voice and Internet solutions. The Company’s strategy is to offer a fully integrated portfolio of services that is customized to address each client’s unique needs and that continues to improve the quality and cost-effectiveness of its clients’ customer service and marketing operations. The Company strives to implement this strategy through the following:

  • Build Long-Term Client Relationships by Providing Quality Services
  • Provide Fully Integrated Service Solutions
  • Manage Profitable Growth through Recurring Volume Programs
  • Capitalize on State-of-the-Art Technology
  • Leverage Minority and Disadvantaged Position
  • Leverage Strong Management Experience
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